Tag: customer experience

Does Financial Services Need a Reboot?

by CDW Financial Services|Jun 16, 2017

While we don’t have a crystal ball to see what lies ahead for the financial services industry, we know that the financial services landscape continues to undergo transformation. But with limited resources, what are…

Banks Push Ahead with Fintech Partnerships

by CDW Financial Services|May 8, 2017

To keep pace with rapid changes in the industry, many banks and other financial services institutions are reconsidering how they feel about fintech firms — and exploring partnership opportunities. This month’s FIN News Alert…

Banks Share Top Priorities for 2017

by CDW Financial Services|Dec 27, 2016

As they close the door on 2016 and look ahead to 2017, banks are planning and strategizing their 2017 projects. For most banks and credit unions, there is a long list of items needing…

Innovation is do-or-die for financial services

by CDW Financial Services|Nov 16, 2016

Innovation has become a do-or-die proposition for financial services organizations. Institutions must innovate consistently and add functionality to improve the customer experience and defend against new competitors. This week’s FIN List takes a look…

Key points for creating a productive mobile workforce

by CDW Financial Services|May 24, 2016

In financial services as well as many other industries, creating a productive mobile workforce has many benefits and challenges. What’s required to create and run a safe, secure and easy-to-use mobile platform? Our new…

Optimize Channels and Customer Experiences

by CDW Financial Services|Apr 7, 2016

Whether in the branch, via their mobile devices, online or through the contact center, today’s financial customers and members demand a seamless experience. Is your organization prepared with the channel optimization solutions it needs…

Top financial IT trends for capital markets in 2016

by CDW Financial Services|Jan 26, 2016

The New Year brings renewed energy for capital markets firms, as well as unique financial IT trends that will shape their organizations for the coming year. Regulatory compliance and cybersecurity challenges continue to top…

Post-TRID enactment, mortgage lenders share priorities

by CDW Financial Services|Nov 16, 2015

Now that the deadline for TRID implementation has passed, this week’s FIN News Alert looks at the new priorities mortgage lenders are turning their attention toward. The recent National Mortgage News article, “Lenders Are…

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