Tag: contact center

Optimize channels, transform the customer experience

by CDW Financial Services|Apr 24, 2017

Welcome to the future of channel optimization. Today’s empowered financial services customers are taking command of their banking experience – and they’re demanding a more personalized experience and value through whatever channel they choose….

Optimize Channels and Customer Experiences

by CDW Financial Services|Apr 7, 2016

Whether in the branch, via their mobile devices, online or through the contact center, today’s financial customers and members demand a seamless experience. Is your organization prepared with the channel optimization solutions it needs…

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